Refund policy

Refund Policy and Terms of Service

Refund Policy

1. Returns:

   • Customers have the right to return products within 30 days of receipt.
   • Items must be in their original condition, unused, unwashed, and with original tags intact.

2. Return Process:

   • To initiate a return, customers must contact our customer service via [email/phone] to receive a return authorization and instructions.
   • Customers are responsible for return shipping costs unless the item is defective or was sent incorrectly.

3. Refunds:

   • Once the return is received and reviewed, we will process the refund to the original payment method. Refund processing times may vary depending on the financial institution but typically take 7-14 business days.
   • Original shipping costs are non-refundable.

4. Exchanges:

   • Exchanges are subject to stock availability. To exchange an item, customers must follow the same process as for a return and place a new order.

5. Non-Refundable Items:

   • Certain items, such as personal hygiene products, lingerie, or swimwear, are non-refundable for health and safety reasons.